24/7 ACCESS TO PROFESSIONAL HELP FULL CONTROL OVER TIME SPENT FULL CONTROL OVER COST NO MONTHLY BILLING HELP WITH ANY EXTENSION OR TEMPLATE		CHOOSE YOUR SITE SECURITY LEVEL WEEKLY, MONTHLY OR QUARTERLY UPDATES WORRY-FREE PROACTIVE UPGRADES AND PATCHES NO NEED TO SUBMIT A SUPPORT REQUEST NO MINIMIMUM TERM, CANCEL ANYTIME
Joomla WordPress 24/7 Access	Joomla WordPress 24/7 Access	Joomla WordPress Great for small + medium sites	Joomla WordPress Better for news + community sites	Joomla WordPress Best for high traffic + e-Commerce sites
Initial Response Time: 2 Business Days Critical Requests: 1 Business Day	Initial Response Time: 2 Business Days Critical Requests: 1 Business Day	Regular Updates: Quarterly Critical Updates: 72 Hours	Regular Updates: Monthly Critical Updates: 48 Hours	Regular Updates: Weekly Critical Updates: 24 Hours
1 user Multiple web sites Any extension Ticket Creation by User	1 user Multiple web sites Any extension Ticket Creation by User	3 users 1 web site Up to 50 extensions Ticket Creation by Support Staff	3 users 1 web site Up to 50 extensions Ticket Creation by Support Staff	3 users 1 web site Up to 50 extensions Ticket Creation by Support Staff
Free Tutorials	Free Tutorials	Free Tutorials Free Daily Backups Free Rewards	Free Tutorials Free Daily Backups Free Rewards Free SecureLive	Free Tutorials Free Daily Backups Free Rewards Free SecureLive Free Monitoring

* all fees in USD

Not sure which option to choose? We recommend starting with a 4 Hour Prepaid Bundle, you can always upgrade later.

PROTECT YOUR INVESTMENT SECURE YOUR BRAND AVOID COSTLY REWORKS
Joomla WordPress Fast Turnaround	Joomla WordPress Quick Analysis	Joomla WordPress Restore Security

Prepaid Bundle

Support at a Discount

Contact your technical support engineer 24/7 via the Online Helpdesk with any Joomla or WordPress related question, issue or problem. Free yourself from those frustrating problems that will occur every now and then.

Installation	Updates	Backup	Monitoring
We can help you install and test any  component, module, plugin or template.	Play it safe! Let us keep your software up-to-date and secure to safeguard your investment.	Let us help you setup a backup and restore plan, including tests of your backups!	We can monitor the performance of your site and server with a 5 minute interval from 50 monitoring stations in 33 countries to check its loading time and availability.
Settings	Configuration	Security	Hosting
Setup your CMS, menus and any third party extension to make it work like a charm.	Start blogging, a community website, make money with e-Commerce or engage with your visitors in a forum. The options are endless.	We can help you implement security tools and settings, analyse log files, respond in emergencies and collect evidence.	Help you migrate to first class hosting providers with a proven track record in meeting the requirements at an expert level.
SEO	Design	Content Creation	User Management
Review of your website, keyword research for your niche, content and technical updates to your site, setup sitemaps for Google, Yahoo and Bing, setup analytics tools and advice on their use, and more…	From adding your logo to converting a design in photoshop to a browser compatible template, including HTML and CSS validation.	Let us setup a flawless WYSIWYG editor, create images or forms, add flash, video or audio to your site.	We help you configure and troubleshoot your website registration workflow to allow visitors to login to certain areas of your website.

Support Contract

Continuous and Proactive Maintenance

Stop worrying about what software version you should use, how to solve conflicting scripts after running an update and how to block security threats from obsolete extensions.With a Support Contract we will maintain your system for you proactivley, including all components, modules, plugins and templates.
Staging	Updates	Backup	Monitoring
We help you setup a staging platform with a development, test and production site.	Play it safe! We keep your software up-to-date and secure and safeguard your investment.	We will setup a backup and restore plan, including tests of your backups! We will perform a free daily backup to Amazon S3, a remote backup service.	We can monitor the performance of your site and server with a 5 minute interval from 50 monitoring stations in 33 countries to check its loading time and availability.

Not sure which option to choose? We recommend starting with a 4 Hour Prepaid Bundle, you can always upgrade later.

Professional Support for Joomla and WordPress

No strings attached. Full control on Cost.

Online Helpdesk	Free Tutorials	Training
24/7 Access to your technical support engineer and all Support Tickets and communications.	We help you get up to speed with a complete range of Free Joomla and WordPress Tutorials.	Looking for Joomla or WordPress Training in your neighborhood? We have a Training Program Overview for you!
Screensharing	Phone Support	Global Coverage
You can share your computerscreen with us and get a real time walktrough while we click and you sit back and watch.	Your support staff engineer will call you to speed up the process if necessary.	With offices in the United States, The Netherlands and Nepal, we are able to follow the sun with you, up to 24/7.

Support Rewards as a Thank You!

At Open Source Support Desk we strive for the fastest and best possible solutions that will save you both time and money. And a proper setup of your site and server will help us to do our job even faster!

The Support Rewards Program is designed for this purpose: We’ll reward you with savings on our service fees for all Support Contracts at any Service Level Agreement, as soon as your CMS meets the Support Rewards Features.

That is our thank you for helping us serve you with superior service!

Support Reward Program Features

We know from experience that hosting your Joomla or WordPress site at our partner Rochen Performance Hosting allows you to run your CMS problem free. As a sponsor of the Joomla project, Rochen hosts all official Joomla sites and countless regular Joomla sites. Next to that, they host thousands of WordPress sites on their performance tuned servers for a global clientele.

We’ll reward you with a 10% Savings on your Support Contract when you host your site at Rochen!

Support Contracts – Strict Service Level Agreements

When you need guaranteed proactive maintenance, a Support Contract is the answer for you!

Key Savings

• You get continuous maintenance at a fixed monthly fee
• You save time and money on staff
• You reduce the error rate of your system
• You get a longer life span for your CMS

	VIEW DETAILED SUPPORT PLAN COMPARISON

Hassle Free Contract

• No long-term commitment
• Montly subscription at a fixed fee
• Cancel anytime (we stop billing that day)
• No lock-in: true open source spirit

Automatic Enrollment

There is no need to apply for the Support Rewards Program. Simply choose “Site hosted at Rochenhost…” on checkout.

The Support Rewards will be subtracted from your invoice automatically. We will recognize that you host your site at Rochen as soon as we start working on your site. No need to clip and collect coupons. Simply select the Support Rewards on checkout and your invoice will automatically be credited for the 10% discount!

Save Up To USD 594 Per Year

Any discount we offer through our Support Rewards Program is recurring for as long as you have a Support Contract with us. By doing so you will save considerably on your Total Cost of Ownership. With the Support Rewards for Rochen Hosting you can host your site for free at Rochen + save on the monthly subscription with us!

Example 1: Maximum Savings with a Rochen Host MVS account

Example 2: Maximum Savings with a Rochen Starters account

Exclusive Offer: Free Migration + Support Rewards

We take great pride in delivering superior support and services. Let us help you migrate your site to Rochen for free and enjoy the full benefits of the monthly recurring Support Rewards as soon as your site is up and running with the Rochen Hosting Plan of your choice!